Update: Android app launching in 2026!

Privacy Policy

This privacy policy explains how we collect, use, and protect your information when you use our Android mobile app and visit our website. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Last updated: 3 February 2026.

Related Documents

This privacy policy works alongside our Terms and Conditions. Both documents contain important information about your use of Zerta, and you should familiarise yourself with both.

Please read our Terms and Conditions to understand the rules and guidelines that govern your use of our app and services.

Information We Collect

Website

Our marketing website uses cookies for analytics and functionality. When you visit our site, you'll see a cookie consent banner that gives you control over which cookies are used:

  • Essential Cookies: Required for basic website functionality and remembering your cookie preferences
  • Analytics Cookies: Used by Google Analytics to understand how visitors use our site (only with your consent)

Google Analytics data is anonymised and aggregated, and includes information about your browser type, device, pages visited, and time spent on our site. We do not collect personal information through website analytics.

You can accept or reject analytics cookies at any time through the cookie consent banner. If you reject analytics cookies, no tracking scripts will be loaded, and any existing analytics cookies will be immediately removed. Your consent preferences are stored for 1 year (accept) or 7 days (reject).

Mobile App

  • User Profile Information: When you set up your profile, we can store information such as your name, company details, contact information, and professional registration locally on your device. This information is used to optionally pre-populate certificates and is not shared with third parties.
  • Certificate Data: All certificate data you create is stored locally on your device and is not transmitted to our servers. This includes client information, installation details, test results, and professional information. You have complete control over this data and delete it at any time (or export it with Zerta Pro).
  • Anonymous Crash Reports: We also use Sentry to collect anonymous crash reports and performance data to help us improve the app's stability. This data is automatically anonymised and does not contain any personal information or certificate data. It includes technical information about device type, operating system version, and error details only. This crash report data is processed ephemerally (transmitted in real-time and not retained long-term on your device) and is encrypted in transit via HTTPS to Sentry's secure servers.
  • Data Deletion: You can permanently delete all of your app data at any time on the "About" screen. This deletion feature permanently removes all certificates, profile information, and app data from your device. This action requires two confirmation steps to prevent accidental deletion and cannot be undone.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain the Zerta mobile app functionality
  • To generate BS 7671-compliant electrical certificates for your professional use
  • To improve app performance and fix crashes through anonymous crash reporting
  • To understand how our website is used and improve our marketing content
  • To comply with applicable legal and regulatory requirements

Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We only share data in the following limited circumstances:

  • Anonymous crash reports with Sentry for app improvement purposes
  • Aggregated website analytics with Google Analytics to improve the user experience
  • When required by law or regulators

Your Rights

Under UK data protection law, you have the right to:

  • To access your data stored in the app
  • To delete all of your data from the app
  • To request information about how we process your data
  • To accept or reject website analytics cookies at any time

Since your data is stored locally on your device, you have complete control over it.

Questions about this privacy policy?

If you have any questions about how we handle your data or need clarification on any aspect of this privacy policy, please get in touch with us.

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